After Sales Service Commitment

The company adheres to the quality policy of "standardized management, scientific and technological innovation, strict control, excellent quality, satisfactory service, and continuous improvement" and the enterprise spirit of "quality first, customer first, complementing each other, and creating prosperity together", and the business purpose of providing users with the most satisfactory products and services. While ensuring the progressiveness, reliability, and stability of terminal equipment, the company constantly improves the service quality, and ensures that users can get the best service from all aspects, from sales to after-sales delivery, commissioning and opening, equipment maintenance management, technical services, and user technical training, so as to make customers satisfied and relieved. Our company makes the following service commitment:

1.Ensure Equipment Packaging

Ensure that the equipment packaging meets the requirements of moisture resistance, rain resistance, rust prevention, corrosion prevention, and shock resistance, and that the labeling is clear and accurate, so that the items can be safely and promptly delivered to the site.

2. Quality Assurance Period

For defects caused by product quality during the warranty period of the provided materials, free repair, replacement, and return services should be provided. The purchasing unit has the right to claim compensation from the contracted supplier for any losses incurred as a result. After exceeding the warranty period, on-site repair services will be provided at a cost only.

3.Technical Training

For the provided equipment, we will provide users with training materials and offer free technical training.

4.Service Mode and Response Standards

For the provided equipment, we will provide users with training materials and offer free technical training.

Remote Technical Support

After receiving product quality information from customers, promptly develop a solution and respond to them.

On-Site Technical Services

Ensure timely on-site service to meet customer requirements, accurately, promptly, quickly, and efficiently handle product quality issues.

Return to Factory Repair Service for Faulty Parts

When faulty parts need to be returned to the factory for repair, ensure timely completion of repairs.

5.Spare Parts

The company reserves spare parts according to demand and can provide users with normal use.

6.Client Review

Establish user profiles and improve product quality information. To ensure that the issues and requests raised by users are promptly addressed, and to track and verify the handling status. The company establishes user profiles and incorporates quality information generated during the after-sales service process into the FRACAS system. It organizes the collection, analysis, processing, transmission, utilization, and storage of quality and reliability data throughout the entire lifecycle, and implements closed-loop management of technical and quality issues as required.

Service Management Objectives

The construction of the company's after-sales service system is based on; Accurate information, agile response, effective processing, and customer satisfaction; As a policy, we adopt an autonomous logistics support model to achieve data exchange of support elements such as maintenance information, supply chain, training support system, and the use of electronic manuals, providing users with direct and fast support services, and achieving 100% after-sales satisfaction and 100% quality problem closure rate. Our after-sales service quality management goals are as follows.

After Sales Service Support

According to the requirements of the military standard GJB/Z116 "Quality Supervision Specification for After sales Technical Services", conscientiously fulfill and actively accept customer representatives' quality supervision of after-sales technical services. The company has set up a dedicated after-sales service organization, equipped with full-time service guarantee personnel, and formulated and implemented the "Delivery and After sales Service Control Procedure" and "Customer Satisfaction Monitoring and Measurement Management System" as required, forming a complete service guarantee and emergency support guarantee system. At the same time, through quality visits, field troubleshooting, technical consultation, teaching and training, etc., communication and exchange with users are strengthened to effectively solve their needs and achieve satisfactory services< In order to better provide timely and high-quality after-sales service for user units, the company will provide the following after-sales service and technical support for users.

Repair Response Time

Our after-sales service personnel are always on standby and ensure timely on-site service when needed. If the fault has not been eliminated and normal operation has not been restored due to certain factors, the quotation supplier shall provide the same type of spare parts, components, etc.

Remote Technical Support

1) If users encounter questions or malfunctions related to the product, they can contact the company for consultation through telephone, fax, or other means, and the company provides remote technical support.
2) During normal office hours, users can contact the company by phone. During non normal working hours, users can call the provided phone number for support, and technical support personnel will promptly assist users in resolving issues over the phone. If the problem cannot be solved immediately, the technical personnel will record the name, contact phone number, and contact person of the user's unit. After obtaining a solution, they will promptly contact the user to troubleshoot.
3) Our company organizes a quarterly supervision and inspection of service quality for the service content.

On-Site Technical Services

For those who require on-site technical services, the company's after-sales personnel will arrive on-site within 48 hours to provide services.

Technical Service for Repairing Faulty Parts

When faulty parts need to be returned to the factory for repair, ensure timely completion of repairs.

Warranty Service After the Warranty Period

1) Provide services throughout the entire lifecycle of the equipment, and promise not to refuse customers' requests for paid services after the warranty period. Specific fees and conditions will be discussed separately.
2) After the warranty period, our company will continue to provide customers with spare parts, accessories, special tools, consumables, and fully respond to maintenance services.